Clinic Compliance Kit - Terms of Sale

1. Who these terms apply to

These terms apply when you order a Clinic Compliance Kit or related document pack from Terri Granton trading as Virtually Fabulous ('we', 'us', 'our'). Please read them before paying. By paying an invoice or Stripe payment request for a pack, you agree to these terms.

2. What the Kit is

The Clinic Compliance Kit is a collection of editable template documents intended to help independent aesthetic practitioners and small clinics create and organise their own business documentation. The exact documents included will be those described in the product information or quotation supplied at the time of order.

3. What the Kit is not

●      It is not legal advice, regulatory advice, clinical advice or a substitute for advice from an appropriately qualified professional.

●      It is not a certification or guarantee that your business is compliant with every law, professional standard, insurer requirement or regulatory framework.

●      It does not guarantee the outcome of any inspection, registration, audit, complaint, claim or regulatory assessment.

●      It is not designed as a bespoke governance consultancy unless this is separately agreed in writing.

4. Your responsibility to adapt the templates

The templates are a starting point. You are responsible for reviewing and adapting them before use so that they accurately reflect your own business, premises, services, staff, clinical arrangements, equipment, insurers, professional obligations, local processes and applicable regulatory requirements.

You should remove provisions that do not apply, complete all placeholders, add business-specific information and obtain independent legal, clinical, regulatory or insurance advice where appropriate. You remain responsible for the policies and procedures you adopt and for how they are implemented in practice.

5. Standard Pack

The Standard Pack is supplied electronically after payment has cleared. Delivery is manual by email or another agreed electronic method. Any stated delivery timeframe is an estimate unless we expressly agree a fixed deadline in writing.

6. Plus / branded Pack

Where you purchase a branded or Plus option, you must provide the requested logo, business name, brand information and any other materials reasonably required. We will apply the agreed branding/personalisation and supply the completed pack electronically. The package also includes the call described in the product information current at the time of order.

Branding is visual/presentational unless bespoke document amendments have expressly been included. Branding a template does not mean we have independently verified that its substantive content is suitable for your individual business.

7. Prices and payment

The price will be confirmed before payment. Payment is normally collected through Stripe. Unless otherwise agreed, payment is required in full before the Standard Pack is released or work begins on a personalised/Plus Pack.

8. Delivery

You are responsible for providing a correct email address and for checking spam/junk folders. Please tell us promptly if you have not received the files within the agreed or indicated timeframe.

9. Cancellations and refunds

Your statutory rights depend on the circumstances in which you buy, including whether you are acting wholly or mainly for business purposes or as a consumer.

For business purchasers, because the value of the Standard Pack lies in access to the document content, orders are normally non-refundable once the pack has been supplied. For personalised/Plus orders, cancellation may also be restricted once we have begun branding or other bespoke work, subject to any rights that cannot lawfully be excluded.

If you are legally a consumer and purchase at a distance, statutory cancellation rights may apply. We will provide any mandatory pre-contract information and will not seek to remove a statutory cancellation right unless the legal requirements for doing so have been met. Nothing in these terms limits rights that the law says cannot be limited.

If files are defective, corrupted, materially incomplete compared with the agreed description, or otherwise fail to meet a statutory standard that applies to your purchase, contact hello@virtuallyfabulous.co.uk so we can investigate and provide the remedy required by law.

10. Licence and permitted use

When we supply the Kit, we grant the purchasing business a non-exclusive, non-transferable licence to edit and use the documents internally for that purchasing business.

Unless we agree otherwise in writing, you must not:

●      resell, redistribute, sublicense, share or give the templates to another practitioner, clinic, business or third party;

●      upload the templates to a membership library, shared resource bank, marketplace or public website;

●      use the templates to create a competing template/document product for sale or distribution;

●      remove or circumvent technological or contractual restrictions intended to protect our intellectual property.

You may provide completed/adapted policies to staff, contractors, insurers, advisers or regulators where reasonably necessary for the operation of your own business.

11. Intellectual property

The underlying templates, structure and original content remain the intellectual property of Virtually Fabulous and/or its licensors. Purchasing the Kit gives you the licence described above; it does not transfer ownership of the underlying intellectual property.

12. Updates

Unless your order expressly includes an update service, purchase of the Kit does not include automatic future updates. Laws, guidance and professional requirements change. You are responsible for reviewing your adopted documents regularly and updating them when your business or applicable requirements change.

13. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. Subject to that, for business purchasers our total liability arising from the purchase of a Kit will not exceed the amount paid for that Kit, and we will not be liable for indirect or consequential business losses, loss of profits, loss of opportunity, regulatory outcomes or losses caused by using a template without appropriately adapting it to your circumstances.

This limitation does not affect any statutory rights that apply to a consumer and cannot lawfully be excluded.

14. Complaints

If you have a problem with an order, email hello@virtuallyfabulous.co.uk with your name, order details and a description of the issue. We will aim to resolve concerns fairly and promptly.

15. Governing law

These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply in another part of the UK.

Last reviewed: 10 August 2026